The 14th Global Edition of the World CX Summit & Awards Bengaluru 2026 is set to bring together some of the most influential minds in customer experience, AI, digital transformation and enterprise innovation.

Organized by Trescon, the summit has established itself as one of the region’s leading platforms for customer experience (CX) leaders, technology innovators and enterprise decision-makers to exchange ideas, explore emerging trends and build meaningful industry partnerships.

As customer expectations continue to evolve rapidly, organizations across industries are rethinking how they engage, support and retain customers. The World CX Summit & Awards provides a focused environment where leaders can discuss practical strategies, real-world case studies and next-generation technologies that are transforming customer journeys.

The summit will feature keynote sessions, executive panel discussions, fireside chats and networking experiences designed to encourage high-level conversations and collaboration. Key topics expected to dominate this year’s agenda include AI-powered customer engagement, hyper-personalization, conversational AI, omnichannel experiences, customer analytics, automation, digital trust and the future of human-centered experiences.

What makes the World CX Summit stand apart is the caliber of its audience. The event is expected to host over 350 senior leaders and decision-makers from across industries including banking, financial services, retail, ecommerce, telecom, healthcare, manufacturing, technology, hospitality and enterprise services.

Attendees typically include:

• Chief customer officers (CCOs)
• Chief experience officers (CXOs)
• Chief digital officers (CDOs)
• Customer success leaders
• Contact center heads
• Marketing and loyalty leaders
• Digital transformation executives
• AI and innovation leaders
• Data and analytics professionals
• Technology decision-makers

The summit is designed not only for knowledge-sharing but also for strategic networking. Delegates gain direct access to industry peers, technology providers, consultants and innovators who are actively shaping the future of customer engagement in India and beyond.

Alongside the discussions, the event will also celebrate excellence through the World CX Awards, recognizing organizations and leaders who have demonstrated innovation, impact and measurable success in customer experience initiatives.

Behind the success of the World CX Summit is Trescon, a globally recognized business events and consulting company known for connecting enterprises, governments, investors and technology leaders through high-impact conferences, summits and exhibitions.

Trescon has built a strong reputation for curating premium B2B events across emerging technologies, digital transformation, AI, cybersecurity, cloud computing, fintech, sustainability and enterprise innovation. Through its international portfolio of events, Trescon continues to create platforms that drive business growth, industry collaboration and meaningful conversations across global markets.

With its carefully curated audience, industry-leading speakers and future-focused agenda, the 14th Global Edition of the World CX Summit & Awards Bengaluru 2026 promises to be a landmark gathering for organizations looking to elevate customer experience strategies and stay ahead in an increasingly digital and customer-driven economy.

Register and learn more about the World CX Summit & Awards Bengaluru 2026