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Why the beginner, as opposed to the expert, is in a better position to lead
Author and CEO Linda Yates on how large businesses can beat startups at their own game
Life-changing innovations and concepts don’t often begin life with such lofty intentions
How LEGO rebuilt itself from the ground up is both a cautionary and inspirational tale
As a CEO, developing a strong personal brand is becoming essential for your business
The gig economy offers both advantages and challenges for workers and businesses
Stay up to date on the most inspiring global business news
Make the most of the metaverse with your CX strategy
Meaningful customer experiences can turn customers into brand advocates
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