Innovation

How to lead effectively in the age of transition

Why organizations need leaders with emotional awareness and resilience

4-min read

The single customer view: Chasing the myth or harnessing the reality?

How to transform the single customer view into a practical solution for greater personalization

The ecommerce reinvention begins now

Retail is transforming in 2025, driven by evolving consumer behavior and AI innovations

Black History Month: The ongoing journey toward progress and representation

Discover the progress and challenges in diversity, equity and inclusion in the public sector

Why customers attend my staff meetings (and why yours should, too)

A new business practice has transformed how companies engage with clients

How organizations can unlock AI’s full potential

How AI is revolutionizing business success, driving growth and innovation