Patient-centered Care

In Focus

NAME:Mohaymen Abdelghany

COMPANY:Fakeeh University Hospital

POSITION:Vice President, Fakeeh Care UAE & CEO Fakeeh University Hospital

LOCATION:Dubai, UAE

Words Finnbar Toesland

5-min read

With a background in anesthesia and intensive care, Fakeeh University Hospital CEO Mohaymen Abdelghany is out to bridge the gap between clinicians and the business of health care.

With its architectural marvels such as the Burj Khalifa and the Palm Jumeirah collection of artificial islands, Dubai has rapidly transformed from a small fishing village to a truly global city.

The most populous city in the United Arab Emirates, Dubai has achieved unprecedented growth in recent years and this looks set to continue. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, announced a US$8.7 trillion economic plan in early 2023 that aims to double foreign trade and investment in the next 10 years.

In collaboration with

Siemens Healthineers

The healthcare company is exploring new technology to improve access to care. The healthcare company is exploring new technology to improve access to care.

Exceeding Expectations

There’s no question that running a state-of-the-art hospital and medical university such as Fakeeh University Hospital requires many metrics to be tracked to ensure operational excellence is achieved.

For Abdelghany, patient experience and satisfaction are the most important parameters to focus on.

“We need to see through the lens of the families who are the end users of our services,” he says. “We strive to exceed patient expectations by delivering exceptional care to ensure that there is a comfortable environment, as well as offering timely and accurate information to patients.

“Having the patient at the center of care, where they are part of the decision of their care, is key.”

A connected success factor is clinical outcomes, with staff working tirelessly to find ways in which patients can receive top-tier care.

“This is paramount to us, because we constantly monitor and evaluate our treatment outcomes to ensure that patients receive effective and successful medical intervention,” Abdelghany explains.

“We provide evidence-based practices and we measure our clinical outcomes, benchmarking them with the best global practices.”

Abdelghany and the team Fakeeh University Hospital pay close attention to sustainability and business excellence. By operating a sustainable business that produces strong financial results, superior clinical outcomes and a positive patient experience, the hospital continues to invest in cutting-edge technologies that benefit patients.

Challenging Ecosystem

Despite the COVID-19 pandemic now being firmly in the past for most businesses, its after-effects are still being felt in many parts of society. Medical staff in a number of countries continue to face extremely intense conditions, sometimes burning out and leaving the profession.

This means that medical institutions across the world are dealing with an acute global shortage of healthcare resources and talent. Abdelghany is focused on fostering a workplace culture where skilled staff feel at home and are able to perform to the best of their abilities.

“Now we are bringing in the right clinical talent, making sure that they are supported and have the right equipment and technology at their fingertips in order to provide the best service,” he notes.

“We provide evidence-based practices and we try to measure our clinical outcomes and benchmark them with the best global practices.”

In Abdelghany’s view, training the next generation of medical professionals plays an essential role in the long-term success of the industry.

“There has to be a great deal of educational programs that graduate these younger people and make sure that the market is supplied with enough talent to manage these complex service lines,” he says.

In practice, it’s vital to provide the right environment so staff can collaborate and work together as a team and deliver top-quality health care.

“It’s always very important to provide the proper service line planning when you are providing ideal tertiary care services.”

Advanced Suppliers

The complexity of operations in the healthcare industry necessitates an immense number of suppliers to help guarantee that all the needed products and services are available exactly when they are required.

In a bid to simplify the patient journey, Abdelghany employs a strategic approach toward suppliers and sets out to work with a diverse range of partners, based on long-standing relationships and collaboration.

“When you take the example of imaging, we benefit from data sharing with large suppliers, because imaging and radiology are some of the most sophisticated and technologically enabled supplies to any healthcare organization,” he explains.

As a direct result of the trusted relationship between the two businesses, Fakeeh University Hospital is able to gain unrivaled insights from Siemens Healthineers, a German company that provides healthcare solutions and services, about how to improve the patient journey, including enhancing image quality.

“This is the nature of cooperation, working together with our strategic partners and suppliers, who are key to the success of the organization.”

“Siemens Healthineers is a strategic partner for us and is vital to our success. We work closely with them on finding areas of improvement where we can better our relationships and also improve the clinical outcomes of our care.”

With all suppliers, Abdelghany values the ability for advanced products to be provided, which can be tailored to each patient, especially when it comes to the use of AI-enabled MRI solutions and magnetic imaging solutions.

“This is the nature of cooperation, working together with our strategic partners and suppliers, who are key to the success of the organization.”

Abdelghany and his team are supporting the long-term growth of Dubai as Fakeeh University Hospital helps boost the city’s status as a leading medical hub. Thanks to the strength of these partnerships, Fakeeh University Hospital is well-placed to incorporate cutting-edge technologies that can attract patients and staff from Dubai and around the world.

Digital Excellence

Since Fakeeh University Hospital was founded, combining clinical excellence with digital transformation has been at the heart of its mission.

“If you harness the power of technology, you can enhance the patient experience, streamline the processes and improve healthcare outcomes,” Abdelghany explains.

“Digital solutions enable us to deliver personalized, efficient and patient-centric care. When you integrate innovative technologies and leverage data-driven insights, you optimize the medical treatment.”