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Successful enterprise technology partnerships have something in common with a perfect cup of coffee.
Both deliver ample value and appear relatively straightforward to make, at least on the surface. Take a deeper look, and you’ll see the substantial behind-the-scenes effort and creativity required to bring together a combination of the right ingredients, in just the right way, to make something truly special.
For more than a quarter-century, SAP and Vertex have worked closely together to drive innovation and better business outcomes for our joint customers. The longevity of our trusted relationship makes sense. After all, SAP customers generate 87% of total global commerce, and 100% of those transactions require reliable tax determination. Our shared customers are seeking help with reducing friction and complexity in the tax determination and compliance processes.
Companies also need to know whether a transaction is taxable and, if so, what is the correct tax treatment. Tax determination sounds straightforward, but that is rarely the case. Consider that delicious cup of java, whose tax rate depends on its size, ingredients, where those ingredients were sourced, and how it’s being served. Now, multiply those variables by the number of different tax authorities and regulations that exist globally (tens of thousands), and it becomes clear how a seemingly simple transaction requires substantial behind-the-scenes orchestration.
Vertex’s global indirect tax solutions integrate with numerous platforms and applications throughout the SAP ecosystem in a way that looks and feels seamless to our joint customers. This effortless experience is possible through the following:
“It’s these qualities that are at the core of our relationship with SAP for the last 25 years and continues to be an important part of our success,” states DeStefano.
The perfect cup of coffee requires exhaustive and multifaceted work that few consumers ever see. Soil needs to be cultivated; beans must be planted, harvested, dried, and exported. Those beans must be ground and roasted. A similar amount of unseen work and shared expertise goes into advancing a longstanding enterprise technology partnership that strives to deliver an unparalleled customer experience.